> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arkata.mt/llms.txt
> Use this file to discover all available pages before exploring further.

# Supported Email Scenarios

> The specific types of PA emails Arkata can process automatically.

# Supported Email Scenarios

Arkata handles three specific types of Planning Authority emails. Each scenario has defined behaviour.

## 1. Initial Submission Requirements (ISR)

**What it is**: After you submit a planning application, the PA sends an email listing the initial requirements you need to fulfil.

**What Arkata does**:

* Matches the email to your project
* Extracts the PDF attachment (the requirements letter)
* Stores it as a project document
* Creates a task to remind you to address the requirements
* Sends you an inbox notification

## 2. Request for Information (RFI)

**What it is**: The PA sends a request for additional information during the processing of your application.

**What Arkata does**:

* Matches the email to your project (uses Internal Reference first, PA Reference as fallback)
* Extracts the PDF attachment
* Stores it as a project document
* Creates a task for you to respond to the RFI
* Sends you an inbox notification

## 3. RFI Initial Vetting Reminder

**What it is**: A follow-up reminder from the PA about an outstanding RFI that hasn't been addressed yet.

**What Arkata does**:

* Matches the email to your project
* Extracts the PDF attachment (if any)
* Stores it as a project document
* Sends you an inbox notification as a reminder

## What about other email types?

Emails that don't match one of these three scenarios are **not processed automatically**. They are flagged and you'll receive a notification to review them manually.

This is intentional — Arkata only automates what it can do reliably and safely.

<Info>
  Post Decision Requirements (PDR) emails are recognised but follow the same pattern: match → extract PDF → store document → notify.
</Info>

## Summary table

| Scenario     | Creates Document | Creates Task | Notification |
| ------------ | :--------------: | :----------: | :----------: |
| ISR          |         ✓        |       ✓      |       ✓      |
| RFI          |         ✓        |       ✓      |       ✓      |
| RFI Reminder |         ✓        |       —      |       ✓      |
| PDR          |         ✓        |       —      |       ✓      |
| Unrecognised |         —        |       —      |  ✓ (flagged) |