> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arkata.mt/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions about using Arkata.

# Frequently Asked Questions

## General

<AccordionGroup>
  <Accordion title="Can I access Arkata from my phone?">
    Arkata is a web application designed for desktop use. It works in mobile browsers but the experience is best on a laptop or desktop screen.
  </Accordion>

  <Accordion title="Can I sign up for Arkata myself?">
    No. Arkata is invite-only. Your firm's administrator creates accounts for team members.
  </Accordion>

  <Accordion title="Which browsers are supported?">
    Arkata works in all modern browsers — Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date.
  </Accordion>
</AccordionGroup>

## Projects

<AccordionGroup>
  <Accordion title="Can I change a project's type after creation?">
    No. The project type is set when you create the project and determines its lifecycle phases. If you chose the wrong type, create a new project with the correct type and transfer the relevant information.
  </Accordion>

  <Accordion title="What's the difference between Internal Reference and PA Reference?">
    The Internal Reference (INT-NNNN) is generated by Arkata automatically. The PA Reference is the official number assigned by the Planning Authority. See [Project References](/projects/references) for details.
  </Accordion>

  <Accordion title="Can I delete a project?">
    Projects cannot be permanently deleted. You can archive them to remove them from your active list, but the data is preserved.
  </Accordion>
</AccordionGroup>

## Documents

<AccordionGroup>
  <Accordion title="Is there a file size limit?">
    There's no hard limit in Arkata, but very large files (over 100MB) may take longer to upload depending on your internet connection. Upload links expire after 10-15 minutes.
  </Accordion>

  <Accordion title="Can I download all documents at once?">
    Currently, documents are downloaded individually. Bulk download is not yet available.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="Can I edit an invoice after sending it?">
    Sent invoices cannot be edited. If you need to make changes, cancel the invoice and generate a new one.
  </Accordion>

  <Accordion title="What is waiving?">
    Waiving a line item means you've decided not to charge for it. The item stays on the invoice record (for transparency) but doesn't count toward the total. You can un-waive it if you change your mind before the invoice is sent.
  </Accordion>
</AccordionGroup>

## Email Automation

<AccordionGroup>
  <Accordion title="Why wasn't my PA email processed?">
    Arkata only processes ISR, RFI, RFI Reminder, and PDR emails. Other types are flagged for manual review. Also, the email must contain a reference that matches an existing project.
  </Accordion>

  <Accordion title="Can Arkata create projects from emails?">
    No. Arkata will never create clients or projects from incoming emails. The project must already exist for email automation to work.
  </Accordion>
</AccordionGroup>