Supported Email Scenarios
Arkata handles three specific types of Planning Authority emails. Each scenario has defined behaviour.1. Initial Submission Requirements (ISR)
What it is: After you submit a planning application, the PA sends an email listing the initial requirements you need to fulfil. What Arkata does:- Matches the email to your project
- Extracts the PDF attachment (the requirements letter)
- Stores it as a project document
- Creates a task to remind you to address the requirements
- Sends you an inbox notification
2. Request for Information (RFI)
What it is: The PA sends a request for additional information during the processing of your application. What Arkata does:- Matches the email to your project (uses Internal Reference first, PA Reference as fallback)
- Extracts the PDF attachment
- Stores it as a project document
- Creates a task for you to respond to the RFI
- Sends you an inbox notification
3. RFI Initial Vetting Reminder
What it is: A follow-up reminder from the PA about an outstanding RFI that hasn’t been addressed yet. What Arkata does:- Matches the email to your project
- Extracts the PDF attachment (if any)
- Stores it as a project document
- Sends you an inbox notification as a reminder
What about other email types?
Emails that don’t match one of these three scenarios are not processed automatically. They are flagged and you’ll receive a notification to review them manually. This is intentional — Arkata only automates what it can do reliably and safely.Post Decision Requirements (PDR) emails are recognised but follow the same pattern: match → extract PDF → store document → notify.