Frequently Asked Questions
General
Can I access Arkata from my phone?
Can I access Arkata from my phone?
Arkata is a web application designed for desktop use. It works in mobile browsers but the experience is best on a laptop or desktop screen.
Can I sign up for Arkata myself?
Can I sign up for Arkata myself?
No. Arkata is invite-only. Your firm’s administrator creates accounts for team members.
Which browsers are supported?
Which browsers are supported?
Arkata works in all modern browsers — Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date.
Projects
Can I change a project's type after creation?
Can I change a project's type after creation?
No — the type decides which phases appear on the Project Timeline, so it’s fixed at creation. If you picked the wrong one, create a new project with the right type and move your information across.
What's the difference between Internal Reference and PA Reference?
What's the difference between Internal Reference and PA Reference?
The Internal Reference (INT-NNNN) is Arkata’s own number, created automatically. The PA Reference is the official one the Planning Authority gives you. See Project References.
Can I delete a project?
Can I delete a project?
Projects cannot be permanently deleted. You can archive them to remove them from your active list, but the data is preserved.
Documents
Is there a file size limit?
Is there a file size limit?
No hard limit. Files over 50MB just take longer, depending on your connection. Upload links expire after 10-15 minutes, so start the upload straight away.
Can I download all documents at once?
Can I download all documents at once?
Currently, documents are downloaded individually. Bulk download is not yet available.
Billing
Can I edit an invoice after sending it?
Can I edit an invoice after sending it?
Sent invoices cannot be edited. If you need to make changes, cancel the invoice and generate a new one.
What is waiving?
What is waiving?
It means you’ve decided not to charge for that line. It still shows on the invoice, marked as waived, but doesn’t count towards the total. You can un-waive it before the invoice is sent.
Email Automation
Why wasn't my PA email processed?
Why wasn't my PA email processed?
Arkata processes ISR, RFI, RFI Reminder, PDR, DPA, NEDN, BCA Method Statement, and BCA Clearance emails. Other types are flagged for manual review. Also, the email must contain a reference that matches an existing project.
Can Arkata create projects from emails?
Can Arkata create projects from emails?
No. Arkata will never create clients or projects from incoming emails. The project must already exist for email automation to work.