Frequently Asked Questions
General
Can I access Arkata from my phone?
Can I access Arkata from my phone?
Arkata is a web application designed for desktop use. It works in mobile browsers but the experience is best on a laptop or desktop screen.
Can I sign up for Arkata myself?
Can I sign up for Arkata myself?
No. Arkata is invite-only. Your firm’s administrator creates accounts for team members.
Which browsers are supported?
Which browsers are supported?
Arkata works in all modern browsers — Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date.
Projects
Can I change a project's type after creation?
Can I change a project's type after creation?
No. The project type is set when you create the project and determines its lifecycle phases. If you chose the wrong type, create a new project with the correct type and transfer the relevant information.
What's the difference between Internal Reference and PA Reference?
What's the difference between Internal Reference and PA Reference?
The Internal Reference (INT-NNNN) is generated by Arkata automatically. The PA Reference is the official number assigned by the Planning Authority. See Project References for details.
Can I delete a project?
Can I delete a project?
Projects cannot be permanently deleted. You can archive them to remove them from your active list, but the data is preserved.
Documents
Is there a file size limit?
Is there a file size limit?
There’s no hard limit in Arkata, but very large files (over 100MB) may take longer to upload depending on your internet connection. Upload links expire after 10-15 minutes.
Can I download all documents at once?
Can I download all documents at once?
Currently, documents are downloaded individually. Bulk download is not yet available.
Billing
Can I edit an invoice after sending it?
Can I edit an invoice after sending it?
Sent invoices cannot be edited. If you need to make changes, cancel the invoice and generate a new one.
What is waiving?
What is waiving?
Waiving a line item means you’ve decided not to charge for it. The item stays on the invoice record (for transparency) but doesn’t count toward the total. You can un-waive it if you change your mind before the invoice is sent.
Email Automation
Why wasn't my PA email processed?
Why wasn't my PA email processed?
Arkata only processes ISR, RFI, RFI Reminder, and PDR emails. Other types are flagged for manual review. Also, the email must contain a reference that matches an existing project.
Can Arkata create projects from emails?
Can Arkata create projects from emails?
No. Arkata will never create clients or projects from incoming emails. The project must already exist for email automation to work.