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Logging In

You sign in with your email address and a code from your phone. The phone code is required — it’s what keeps your firm’s data safe if your password ever gets out.

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First-time login

1

Check your email

You’ll receive an email with a temporary password from your administrator. Click the link or go to your firm’s Arkata URL directly.
2

Enter your credentials

Use your email address and the temporary password to sign in for the first time.
3

Set a new password

You’ll be prompted to choose a permanent password. Pick something strong — at least 8 characters with a mix of letters, numbers, and symbols.
4

Set up MFA

You’ll see a QR code. Scan it with an authenticator app on your phone — Google Authenticator, Authy, or similar — then type in the 6-digit code it shows you.
Save your authenticator app’s backup codes somewhere safe. If you lose access to your phone, you’ll need your administrator to reset your MFA.

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Regular login

  1. Go to your firm’s Arkata URL
  2. Enter your email and password
  3. Enter the 6-digit code from your authenticator app
  4. You’re in

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Locked out?

If you can’t sign in:
  • Wrong password: Try again carefully. After too many failed attempts your account may be temporarily locked.
  • Lost authenticator: Contact your firm’s administrator — they can reset your MFA.
  • Account disabled: If your account has been deactivated, only an administrator can re-enable it.